Estonia is an established location for Shared Services, providing a high quality workforce, competitive business environment and sustainable financial attractiveness.
Estonia’s journey began in the 1990’s as a Nearshoring location of choice for Nordic companies.
On joining the EU in 2004 and adopting the EURO in 2011 Estonia attracted further primary and secondary investments, diversifying the breadth of functions in the process.
Today there are over 75 captive and BPO Shared Service centres in Estonia. Sizes range from small Centres of Excellence to large multi-functional centres in excess of 6000 people. All functions are represented, with higher order tasks and regional or global responsibilities becoming the norm.
The Estonian Shared Services sector benefits from a high quality, global investor profile including the EU, NATO, Microsoft, Kuehne+Nagel, Swedbank, Arvato, TeliaSonera, Stora Enso, Fujitsu and Linde Group.
There are over 40 Captive and BPO Shared Service centres in Estonia, with higher order tasks and regional or global responsibilities becoming the norm:
Largest function by number of centres and FTE’s.
Typical tasks include customer care, technical support, sales, loyalty programs and master data management.
Investors include TeliaSonera, Arvato, Danpower, Transcom, Hurtigruten, Runway, H1, Finnair and Blue Travel Services.
Second largest function by number of centres and FTE’s.
Typical tasks include software development, technical support, network management and R&D.
Investors include the Microsoft, Kuehne+Nagel, Ericsson, Swedbank, Fujitsu and Bet Genius.
Third largest function but fast growing.
Typical tasks include accounts receivable (AR), accounts payable (AP), travel & expense, payment factory, accounting and treasury.
Investors include Finnair, Stora Enso, Fortum, Statoil, Fujitsu, Orkla and Linde Group.
Estonia has a specialism in Shared Services for the public sector. Examples include the NATO cyber security centre of excellence, EU Agency for large scale IT systems and RTK, the state shared service centre.
Estonia also has a growing number of HR and Logistics centres with regional responsibilities.